Services
Your physician comes to see you in the hospital
Your physician visits you in the hospital and speaks to the team caring for you, so that team hears your history from a doctor who already knows you.
Hospital care is delivered by the hospital's own team. This is one of the more concrete things membership buys.
Who this is for
Who this helps
- You have been admitted before and wished someone there knew you.
- You are managing several conditions and a hospital stay is a real risk.
- Your family would be the ones fielding calls, and they are not clinicians.
- You have had a discharge go badly, or a readmission that felt avoidable.
- You want somebody in the building who is there for you rather than the ward.
What it involves
How this works
A physician who knows your history is there
The hospital team is meeting you for the first time. Your physician is not.
We talk to the team treating you
Doctor to doctor, so what they are planning and what we know about you meet.
Your family is kept informed
With your consent, we keep the people who need to know informed, so no one is left interpreting a hallway conversation.
We are there for the discharge
We pick the plan up after you are discharged rather than waiting for you to book a follow-up.
Side by side
Exactly what is different at Naples Concierge Health
| The usual experience | What we do |
|---|---|
| The hospital team meets you for the first time. | Your physician, who knows your history, comes to see you. |
| Your primary practice finds out at the next visit, from the discharge summary. | Your physician talks to the team treating you. |
| Your family interprets a hallway conversation. | With consent, we keep them properly informed. |
| Discharge is a stack of paper and good luck. | We pick the plan up on the other side. |
| You book your own follow-up, or you do not. | The follow-up is arranged before you need it. |
In more detail
What you should know
What your physician is doing there
Not treating you. The hospital team does that, and they are the right people for it. What your physician provides is context and advocacy: why you are on that medication, what was already tried, what your baseline is, and what you would want.
That context changes decisions. A value that looks alarming to someone seeing it cold may be entirely normal for you. A symptom that looks new may be three years old. Your physician knows that, and says so to the team.
Discharge is where things fall apart
Most avoidable readmissions trace back to the transition out: medications changed without being reconciled against the old list, a recommended follow-up left unbooked, instructions given to someone still medicated and frightened.
So we treat discharge as part of the admission rather than the end of it. Medications reconciled, the plan explained again when you can absorb it, follow-up arranged rather than suggested, and your family told what to watch for.
Where we are not the answer
We are not the admitting or treating physicians in the hospital. That is the hospital's team. We are your advocate, your continuity, and the person who explains what is happening.
Questions
What people ask
Which hospitals do you visit?
Local Naples-area hospitals.
What if I am admitted somewhere else?
We cannot be at your bedside in another city, but we will speak to the team treating you, send your records, and stay involved by phone.
Will my physician manage my hospital care?
No. The hospital's team does, and they should. Your physician has a different and complementary job: to provide continuity and to advocate for you.
What if I am admitted overnight or on a weekend?
Call us, or have your family call. Getting to you quickly is part of what this is for.
Can you help decide whether I need to go in at all?
Often, yes, and it is one of the more valuable calls you can make. Sometimes the answer is go now, sometimes it is come in tomorrow, and knowing which is worth a great deal.
Related reading
This page is general health information, not medical advice, and reading it does not create a physician-patient relationship with Naples Concierge Health or any of its physicians. Talk to a qualified clinician about your own health. If this is an emergency, call 911.
Start here
What is your medical care missing?
A short conversation with our member liaison about the care you have now: who follows up, who keeps your care coordinated, and where the gaps are. We will tell you if there are no gaps.