Start here
What is your medical care missing?
Before you think about joining anything, book a complimentary clinical gap assessment with our member liaison. They will walk you through what good care requires, and you tell them honestly what you are getting. It takes fifteen to twenty minutes.
This works whether you have a standard primary care doctor or you are already paying for concierge care. A good number of the people who call us are in the second group.
What we will go through
These are the areas that have to be handled well for you to be getting good care. You will rate your own care in each area, and wherever the score is low we will tell you honestly whether it is something we can improve.
- 01
Access
When something comes up, how long does it take to reach a physician, and do you reach the one who knows your history?
A message answered by whoever is covering is not the same as reaching the physician who knows you. Neither is an answering service that takes a message.
- 02
Time in the room
Is the visit long enough to get through everything you came in with, or do you leave with items you did not have time to raise?
Most people have learned to bring one problem per visit because that is all that fits. That limit comes from the schedule rather than from your medical needs.
- 03
Understanding
Could you explain your diagnosis and what each of your medications does to someone else, in your own words?
This is where care most often breaks down, and it is usually a question of time rather than effort.
- 04
A written plan
Do you leave with something in writing that says what was found, what you are doing about it, and what happens next?
If the plan only exists in the visit note, it is not yours. You cannot follow it or measure yourself against it.
- 05
Follow-through
Between visits, who calls whom? Does anyone check whether the plan happened?
If every follow-up depends on you remembering to book it, that work has moved to you.
- 06
Coordination
When you see specialists, who makes sure their plan and your doctor's plan agree, and who sends your records?
Carrying information between your own physicians is one of the most common complaints we hear, including from people already paying for concierge care.
- 07
Prevention and the long view
Is anyone looking at where your health is heading in five and ten years, or only at what is wrong today?
Reactive care can be perfectly competent and still leave the bigger question unasked: what are you trying to protect?
- 08
Lifestyle as medicine
Has a physician gone through your nutrition, movement, and sleep with your labs and medication list in front of them?
Being handed a pamphlet, or referred out to someone who cannot see your chart, is not the same conversation.
Then what
What happens after the call
If this sounds like a good fit, you meet a physician who already knows where your care can be improved.
You will not leave the physician conversation with a prescription or a test order, because no one has seen your records yet. What you will leave with is a clear sense of where your care can be improved and what we would do about it.
If that turns out to be us, we get you enrolled and scheduled and the transition is our job to run. If it turns out not to be us, you still leave knowing what to ask your current practice to change.
Questions
Before you call
Is this a sales call?
No. It is a conversation about the care you have now, and it is genuinely possible to finish it hearing that your current practice is doing fine. We will tell you if there are no gaps. We would rather not enroll someone who does not need us.
Do I have to be looking to switch doctors?
No. Plenty of people call because something specific is bothering them and they want a second read on whether it is being handled well. What you do afterward is up to you.
How long does it take?
You spend fifteen to twenty minutes on the phone with our member liaison. If it makes sense to go further, the next step is a complimentary meeting with a physician.
What does it cost?
Nothing. The clinical gap assessment is complimentary, and so is meeting a physician afterward. You are not committing to anything by making the call.
Will I get a diagnosis or medical advice on the call?
No, and we would be wrong to offer one before anyone has seen your records. What you will get is a clear read on where your current care could be strengthened, and what we would do about it.